Delivery & Returns

Orders are packed at our studio in Swansea and dispatched within 1–2 working days. Every UK order is tracked, and we email your tracking number when it ships.

Orders placed at the weekend or on a bank holiday are dispatched the next working day. Delivery times are estimates from dispatch and can slip at busy times such as Christmas.

Made-to-order and custom pieces are made for you before they ship. We'll confirm the timing by email when you order.

We ship to Nigeria, Europe and selected countries worldwide with a tracked courier. Orders are dispatched within 1–2 working days.

Prices are in pounds sterling. Import duties, taxes and customs fees are not included and are paid by the recipient when the parcel arrives. If a parcel is refused or not collected, we'll refund the order minus the original delivery charge and the cost of getting it back to us.

Customs can add delays outside our control. Please make sure your address and phone number are complete so the courier can reach you.

Changed your mind? You have 14 days from the day your order arrives to cancel, for any reason. If your order comes in more than one parcel, the 14 days start when the last one arrives.

Items should be unworn, unwashed and unaltered, with tags attached. Try them on as you would in a shop. We may reduce a refund if an item has been worn or handled more than that.

Return postage is paid by you, unless the item is faulty or we sent the wrong one. Please use a tracked service and keep your proof of postage until your refund arrives.

Pieces made to your own measurements or design, or personalised for you, can't be returned for a change of mind. Standard-size pieces we make after you order can be returned in the usual way. None of this affects your rights if an item is faulty.

We accept returns from outside the UK on the same terms: tell us within 14 days of delivery at info@toraflare.com, then send the item back within 14 days.

Return postage and any customs charges on the way back are paid by you. Mark the parcel as a returned good so it isn't charged duty again. Import duties and taxes you paid on delivery can't be refunded by us, but your local customs office may be able to reclaim them.

We refund you within 14 days of receiving your return, or of you sending us proof of postage if that's sooner. If you cancel before we've sent your order, we refund within 14 days of you telling us. Refunds go back to your original payment method.

If you cancel your whole order, the refund includes the standard delivery charge you paid, but not any extra paid for a faster option. If you return only part of an order, we don't refund the delivery charge.

If something arrives faulty, damaged or not as described, you have 30 days from delivery to reject it for a full refund, including the cost of sending it back.

After 30 days, you can ask us to repair or replace it. If that isn't possible or doesn't fix the problem, you're entitled to a refund, which can be reduced for the use you've had after the first 6 months.

Email info@toraflare.com with your order number and a photo of the problem. These are your statutory rights under the Consumer Rights Act 2015, and nothing in our policies affects them.

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Open the size chart from any product page. Still unsure? Email info@toraflare.com with your measurements and we'll recommend a size.